You can delete your CapsuleMind account and everything in it yourself, from inside the app, in under a minute. If you no longer have the app installed, write to info@capsulemind.app and we will do it for you.
Delete your account in the app
- Open CapsuleMind and sign in.
- Go to Profile (bottom navigation bar).
- Scroll to the bottom of the screen and tap Delete account.
- Read the warning and confirm. You will be signed out straight away.
That is all. No e-mail to us, no form, no waiting for a reply.
Delete your account without the app
If you have already removed the app, or you cannot sign in, send an e-mail to info@capsulemind.app from the e-mail address on your account, with the subject Delete my account. We use the sending address to confirm the account is yours — please do not send us passwords or any document scans.
We reply and complete the deletion within 30 days of receiving the request, and usually much sooner.
E-mail us to delete the account
What happens next
| When | What happens |
|---|---|
| Immediately | Your account is deactivated, you are signed out on every device, and your data stops being shown in the app |
| Every day | A scheduled job picks up accounts that have been marked for deletion |
| Within 30 days | Everything is permanently and irreversibly erased |
What gets deleted
- Your profile: e-mail address, display name and login credentials.
- Your questionnaire answers: age band, height band, lifestyle split and style preferences.
- Your wardrobe: every item you marked as owned, your shopping list and cart.
- Every outfit and capsule generated or saved for you.
- Your settings and your consent log, including the record of the policy version you accepted.
- Any files stored for your account.
The only thing that outlives the erasure is anonymised, aggregated statistics — counts and averages that cannot be linked back to you. Backups already written are overwritten in the ordinary course.
Support correspondence is kept separately, for up to 2 years after a case is closed, as described in the Privacy Policy. Tell us in your e-mail if you want that removed too.
Changed your mind?
For 30 days after you ask for deletion you can stop it: sign in again with the same e-mail address and confirm that you want to keep the account. Everything comes back as it was. After the 30 days the data is gone and cannot be restored — not by you and not by us.
Questions
Write to info@capsulemind.app. The full detail on what we store, for how long and why is in the Privacy Policy; the agreement covering your account is in the Terms of Use.